Refunds
Refund Policy
This policy explains cancellations, failed generations and requests concerning charges.
Last updated: August 10, 2026
Generation credits
Credits used for a successfully delivered generation are generally non-refundable because computing starts immediately. If a generation fails because of a verified platform or provider error, the reserved Shofield credits should be returned automatically and never deducted twice.
Subscriptions
You may cancel a subscription at any time to stop future renewals. Unless required by law or stated otherwise at checkout, payments already made are not prorated for an unused part of the billing period.
Incorrect or duplicate charges
Contact us promptly if you believe a charge is duplicated, unauthorized or technically incorrect. Include the account email, transaction date and the relevant invoice or generation reference so the charge can be investigated.
Mandatory rights
Nothing in this policy limits cancellation, refund or other rights that cannot legally be waived in your country. Where local law requires a different result, that law applies.